This week we held Part 3 of On Demand Transit in Your City! The webinar was hosted by John Stepovy and James Vine from Pacific Western Transportation, Sarah Feldman from the City of Edmonton, and Hamish Campbell from Via.
Here were our agenda items from the session:
- Service metrics vs. targets
- Customer satisfaction and feedback
- Service tweaks/adjustments made in early stages
- Lessons learned
Edmonton On Demand has been running for six weeks and there has been continuous increase in completed rides each week. So far we have a high of 402 completed rides which took place on June 1st. The majority of riders are returning each day but we are also seeing that 10% are new riders using the service each day.
If you missed the webinar on June 5 and want to learn more, check out the recording from the link below. You can also check out Part 1 and Part 2 of the series in our blog!