Frequently Asked Questions:
Below are a few of the most frequently asked questions regarding the Pick-Up On Demand App.
WHAT IS THE PICK-UP APP?
Pick-Up lets you book personalized, express transit service. You simply search and book a ride on our mobile app, and technology will do the work to schedule professional transportation to fulfill your ride booking. What is unique is that you will share that ride with other passengers, therefore making it affordable—near to the cost of driving yourself. Pick-Up’s technology ensures that your rides will be fast, without ever being too crowded.
HOW IS PICK-UP DIFFERENT FROM RIDE-HAILING SERVICES LIKE TAXIS, UBER, AND LYFT?
With Pick-Up, your fares are more affordable and can cost up to 80% less than ride-hailing services. When you search for a ride on Pick-Up, we provide you ride options that vary based on price, time, and location. You choose what ride suits you best. Pick-Up lets you book your ride in advance and is therefore reliable and predictable. Your ride has a set pickup and arrive-before time that you see at the time of booking. This way, you can rest assured that you will get to your destination on-time.
HOW DO I BOOK A RIDE?
Download the mobile app from the Android or Apple app stores. Create an account. Enter your desired trip and press “Find Rides”. Review ride options and book the option that suits you. Shortly before your ride, use the “Track my ride” feature to see your vehicle in real-time as it comes to pick you up.
HOW FAR IN ADVANCE CAN I BOOK A RIDE?
Depending on the service, Pick-Up can allow you to book a ride minutes, hours, or days in advance of your ride. To obtain the best rates and availability we encourage you to book as early as possible.
DOESN’T SHARED-RIDES MEAN MY RIDE WILL TAKE LONGER?
Yes, but only by a few minutes. The delay is minimized by ensuring that you travel with passengers going in the same direction. Your ride has a set pickup and arrive-before time that you see at the time of booking. This way, you can rest assured that you will get to your destination on-time, at the time specified in your booking.
HOW DO I KNOW WHEN THE DRIVER WILL PICK ME UP?
Your ride-booking specifies a time window (usually 10 minutes) for pick-up. You need to be ready for your pick-up anywhere within that window. As it gets closer to the time of your ride, we will send you an updated ETA. You will also receive a notification when your vehicle has arrived. Updates are sent via SMS and the Pick-Up mobile app. Furthermore, you have the option to use the mobile app to track your vehicle’s location in real-time as it comes to pick you up.
HOW LONG WILL THE DRIVER WAIT?
You will receive a notification when your vehicle has arrived to pick you up. As a courtesy to your co-riders, the driver will only wait for up to 1 minute. To stay on schedule, the vehicle will depart if you do not show up within the 1-minute waiting period.
WHAT IF I CANCEL OR NO-SHOW?
In the event you cancel or no-show your ride, you will be issued a credit to your Pick-Up account. When you book a ride with Pick-Up you are making a commitment to the system and the driver, as a schedule is created to accommodate your trip. If a driver has been assigned and is on their way to collect you, you may be subject to a cancellation fee, that will be retained from the payment or credits used to purchase your ride.
CAN I CHANGE MY PICKUP LOCATION OR DESTINATION?
You cannot change your existing ride-booking. However, you can cancel your ride and apply the credit towards a new ride-booking that suits your new pickup location or destination.
CAN I BRING LUGGAGE OR PETS?
You can certainly bring luggage, but please make sure you leave enough room for your co-riders luggage too. We ask that you do not bring pets (except service animals).
HOW CAN THE RIDE PRICE BE SO LOW?
Because you are sharing a ride, the cost ends up being split several ways. Pick-Up’s technology builds optimized itineraries for our drivers —providing them the specific sequence of passenger pick-ups and drop-offs that ensures your ride will be fast, without it ever being too crowded. These optimized itineraries increase passenger ride-sharing and reduce vehicle idle-time.
WHAT CURRENCY ARE THE PRICES IN?
The currency depends on the region of the ride being booked. Pick-Up currently supports CAD for rides in Canada.
HOW IS PICK-UP DIFFERENT FROM PUBLIC TRANSIT?
Pick-Up’s technology ensures that your ride will be fast when compared to traditional transit, without ever being too crowded. This is because the vehicles’ routes, stops and times are dynamic based on passenger demand. Our technology platform builds optimized routes based on passenger demand and location. These routes are adaptive—if traffic delays one car, another is re-routed to keep things moving on schedule.